Frequently Asked Questions

Can I get CME credit for watching content through Scientific Sessions 2019 Live Streaming?
No, we currently do not offer CME credit for watching educational sessions through our live streaming offerings.

If you are interested in being able to earn CME credit for educational content, you may prefer purchasing 2019 Scientific Sessions OnDemand™. Learn more here.


How do I select and view a session?

First, you need to purchase Scientific Sessions Live Streaming.

Use the link provided in the Scientific Sessions Live Streaming email to log in to your account. To login you must use your AHA username and password.

Select Live Events from the left navigation of your home screen to see all sessions available through live streaming at that time.


What if I don’t know my AHA Username and Password?

If you do not remember your username or password, call:

(214) 570-5935 (Inside U.S.)

(888) 242-2453 (Outside U.S.)


Do I have to be connected to the internet to watch the live stream of Scientific Sessions 2019?

Yes, you must be connected to the internet to access the live educational sessions.


Where can I find a list of available session titles and presentation times?

View the list of session titles and presentation times here. Please note that sessions are subject to change.


There is more than one session I want to watch happening at the same time. What can I do?

You can access up to 3 different sessions at the same time to engage with even more Sessions content!


How long will I have online access to the content through Live Streaming?

Scientific Sessions 2019 Live Streaming sessions can only be accessed during the live presentation time as scheduled between Saturday, Nov. 16 – Monday, Nov. 18, 2019.

Want to view even more Scientific Sessions 2019 content after November 18? Learn more about 2019 Scientific Sessions OnDemand™ here.


I can’t hear the content. How do I fix that?

First check the Scientific Sessions 2019 Live Streaming video window by adjusting the volume control on the bottom right of the screen.

If that doesn’t work, you may need to adjust your device’s volume and any external speakers.


How do I watch presentations on my mobile device?

You can access Scientific Sessions 2019 Live Streaming from any device!

Your device must be able to access an internet connection. Please note the quality of the video may vary depending on the internet bandwidth your device is using.


I still need help. Who do I contact for support?

You can contact support@OnDemand.org, or call us at:

818-844-3299

800-501-2303 (Toll Free)

Support Hours of Operation are 7:30 AM – 5:00 PM PST.